Terms of Service

1. Agreement to Terms

By accessing or using HGlow Media's services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access our services.

2. Services

HGlow Media provides software development, consulting, and related technology services. Our services include but are not limited to:

• Custom software development
• MVP development
• AI and machine learning solutions
• Enterprise software development
• Technical consulting

3. Service Agreements

All specific project terms, including scope, deliverables, timelines, and pricing, will be detailed in separate Service Agreements or Statements of Work (SOW). These documents form part of these Terms.

4. Intellectual Property

4.1 Client IP

Clients retain all rights to their pre-existing intellectual property and materials provided to HGlow Media during the project.

4.2 HGlow Media IP

HGlow Media retains rights to:

• Pre-existing development tools and frameworks
• General programming techniques and methodologies
• Reusable components developed during projects

4.3 Project Deliverables

Upon full payment, clients receive ownership rights to custom-developed software and deliverables as specified in the Service Agreement.

5. Payment Terms

Payment terms are specified in each Service Agreement and may include:

• Project-based pricing
• Time and materials billing
• Retainer arrangements
• Milestone-based payments

6. Confidentiality

We maintain strict confidentiality of all client information and project details. Specific terms are outlined in our Non-Disclosure Agreement (NDA).

7. Project Delivery

7.1 Timeline

Project timelines are estimates based on current understanding. Factors affecting delivery may include:

• Scope changes
• Client feedback turnaround
• Technical complexities
• Third-party dependencies

7.2 Acceptance

Deliverables are subject to client review and acceptance as detailed in the Service Agreement.

8. Warranty and Liability

We warrant that our services will be performed in a professional manner consistent with industry standards. Our liability is limited to the fees paid for the specific service in question.

9. Termination

Either party may terminate services as specified in the Service Agreement. Termination terms typically include:

• Notice period requirements
• Payment for completed work
• Transition assistance
• Return of materials

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

11. Dispute Resolution

Any disputes will be resolved through:

1. Good faith negotiation
2. Mediation (if necessary)
3. Binding arbitration in San Francisco, California

12. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law principles.

13. Contact Information

For questions about these Terms, please contact us at:

Email: legal@hglowmedia.com
Address: 123 Market Street, Suite 500
San Francisco, CA 94105
Phone: +1 (415) 555-0123